Job Description

 The Head, Reconciliation Governance, Operations & Analytics is a strategic leadership role responsible for shaping and overseeing CIMB Group's enterprise-wide reconciliation governance, control framework, and reconciliation operating model to safeguard financial integrity, strengthen risk management, and support regulatory confidence.

The incumbent serves as the Group's accountable executive for the end-to-end reconciliation ecosystem, providing strategic direction and governance over reconciliation policies, operating standards, control effectiveness, management reporting, and issue resolution across the Bank. The role ensures timely identification, escalation, and remediation of reconciliation exceptions while driving a culture of ownership, accountability, and sustainable control excellence throughout the organisation.

As the leader of the Level 2 Operations & Analytics function, the role is responsible for driving analytical insights, balance substantiation, collection account governance, and independent challenge over unresolved reconciling items. Through data-driven analysis and proactive risk identification, the incumbent provides management with actionable insights to enhance financial control effectiveness, improve operational resilience, and reduce balance sheet risks.

The role also oversees the Monitoring & Controls Unit, serving as the central governance authority for reconciliation performance across the Bank. This includes stewardship of management dashboards and key control indicators presented to senior management committees, governance of write-off and write-back processes, oversight of audit and regulatory engagements, and leadership of strategic transformation initiatives aimed at enhancing automation, control sustainability, and operational efficiency.

As a trusted partner to senior stakeholders across Business Units, Finance, Operations, Risk, Compliance, Technology, and Internal Audit, the incumbent drives enterprise-wide alignment on reconciliation priorities, influences control improvements, and ensures reconciliation outcomes remain aligned with the Group's financial stewardship objectives, regulatory expectations, and risk appetite framework.

Job Requirements

 Job Specification

• Qualifications - Degree in Accounting, Finance or Accounting Professional Qualification.
• 15+ years of experience in Finance, Accounting, Financial Control, Reconciliation, Banking Operations, or Shared Services. 
• Minimum 8 years in leadership roles managing managers and large operational teams. 
• Strong experience in reconciliation governance, financial controls, audit, and stakeholder management.
• Experience presenting to senior management and governance committees.

Technical/Functional skills

• Strong knowledge of accounting standards, financial controls, and reconciliation methodologies.
• Deep understanding of banking products, banking operations, and General Ledger processes.
• Strong analytical and dashboard reporting capabilities.
• Familiarity with audit, risk management, and regulatory governance frameworks.

Skills