Job Description

Spa Manager

About the Role

Luxis Private Club is seeking a dedicated and experienced Spa Manager to oversee the daily operations of our luxury spa. The Spa Manager will be responsible for managing spa services, developing profitable spa packages, controlling costs, maintaining inventory, leading therapist training, and ensuring an exceptional guest experience that reflects the standards of a premium private members club.

Key Responsibilities

Spa Operations Management

•  Oversee daily spa operations and ensure smooth service delivery.
  • Ensure all treatments, facilities, and guest experiences meet Luxis service standards.
  • Handle guest feedback, concerns, and service recovery professionally.
  • Maintain cleanliness, hygiene, and compliance with health and safety requirements.

Spa Package Development & Revenue Management

•  Design, curate, and improve spa treatment packages and promotional offerings.
  • Conduct menu engineering and pricing analysis to maximize profitability.
  • Monitor sales performance and recommend strategies to increase revenue.
  • Work closely with management to develop seasonal and premium member-exclusive packages.

Costing & Financial Control

•  Prepare treatment costing and product usage analysis.
  • Monitor operational expenses and identify cost-saving opportunities.
  • Manage departmental budgets and maintain targeted profit margins.
  • Produce monthly reports on revenue, expenses, package performance, and profitability.

Inventory & Procurement Management

•  Manage inventory levels for treatment products, retail products, linens, and spa supplies.
  • Conduct regular stock counts and inventory audits.
  • Coordinate purchasing and supplier relationships.
  • Ensure sufficient stock availability while minimizing wastage and overstocking.

Appointment & Reservation Management

•  Oversee appointment scheduling and therapist allocation.
  • Optimize treatment room utilization and daily therapist productivity.
  • Manage booking systems, member reservations, and guest requests.
  • Ensure efficient handling of cancellations, rescheduling, and special arrangements.

Therapist Training & Team Development

•  Recruit, train, and develop spa therapists and support staff.
  • Conduct regular skills assessments and service quality evaluations.
  • Develop treatment SOPs, service standards, and operational guidelines.
  • Lead ongoing training programs focusing on treatment excellence, guest engagement, and upselling techniques.
  • Foster a positive, professional, and high-performance work culture.

Administrative & Reporting Duties

•  Prepare operational reports, inventory reports, and financial summaries.
  • Maintain treatment records and operational documentation.
  • Monitor guest satisfaction metrics and implement improvement initiatives.
  • Collaborate with management on business planning and growth strategies.

Employee Benefits

✅ EPF, SOCSO & EIS
✅ Staff Meals Provided
✅ Uniform Provided
✅ Performance Bonus & Career Growth Opportunities
✅ Professional Training & Development Programs
✅ Opportunity to work within a luxury private members club environment

Additional Requirement

The Spa Manager may be required to travel for company events, training programs, supplier visits, business development activities, or any other duties as assigned by Management from time to time.

Job Requirements

Requirements

•  Minimum 2 years experience in spa, wellness, hospitality, or luxury service management.
  • Strong understanding of spa operations, treatments, and wellness services.
  • Experience in costing, inventory control, and revenue management.
  • Excellent leadership and staff development skills.
  • Strong organizational and appointment scheduling abilities.
  • Proficient in Microsoft Office and reservation management systems.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and public holidays when required.

Skills