Job Description

REPORTING TO : Assistant Administration Manager

DEPARTMENT : Group HRA 

JOB PURPOSE : The Receptionist cum Admin Assistant is responsible for managing the front desk, greeting 

visitors, answering phone calls, and providing administrative support to ensure the smooth operation of the office. The ideal candidate will be professional, courteous, and capable of handling a variety of tasks in a fast-paced environment.

ACCOUNTABILITIES

• Serve as the first point of contact for visitors, clients, and employees, - ensuring a welcoming and professional reception experience.
• To maintain visitor logs and notify company personnel of visitor arrivals and direct or escort the visitors to the appropriate locations, such as discussion rooms or meeting rooms.
• Answer, screen, and forward incoming phone calls. Take messages as and when necessary and ensure all inquiries are addressed promptly and professionally.
• Ensure all the incoming/outgoing mails and parcels are handled carefully by sorting & distributing them to the correct recipients.
• Provide general administrative support, such as photocopying, filing, data entry, and stationary request distribution when necessary.
• Ensure the front desk area, lobby, and common areas are clean, organized, and presentable at all times.
• Assist with the coordination and setup of office events, meetings, and other activities as required
• Update and maintain appointment calendars, schedule meetings/appointments and manage meeting room reservations. 
• Receive, record and distribute all delivery documents, letters, billing statements and courier items. 
• Actively participate in the company’s annual activities, events, and CSR programs.
• Manage day-to-day matters and ensure efficient support for all administrative processes.

Job Requirements

Qualification

• SPM, diploma or equivalent; additional certification in office administration or related field is a plus
• Proven experience as a receptionist, front desk representative, or similar role 

Knowledge

• High level of reliability, punctuality, and attention to detail
• Ability to maintain confidentiality and handle sensitive information appropriately
• Customer-focused attitude with a commitment to providing high-quality service
• Excellent organizational and multitasking abilities

Skill

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with office equipment
• Strong communication skills, both verbal and written
• Professional appearance and demeanor, with strong interpersonal skills
• Good command of Bahasa Malaysia & English
• Pleasant personality 

You may view our website at www.citaglobal.my for more information about company. Only shortlisted applicants will be notified.

Skills