Job Description

You will be responsible to provide general group IT support on technical issues & change requests for both hardware and software. 

• Responsible for technical support: resolve general IT requests & issues within company.
• Manage, maintain and monitor IT assets & inventory (software licenses, PCs, laptops etc).
• Install, configure and maintain office workstations & laptops (Windows, Mac).
• Support, troubleshoot and monitor office infra & appliances (network, printers, endpoint protection etc).
• Manage login access to systems & applications (accounting, HR, CRM, social media & various business software).
• Perform regular IT security patches, system upgrades and preventive maintenance.
• Ensure IT security compliance on infra, application, data, backup & disaster recovery.
• Perform any other adhoc IT administrative activities (e.g.: migration, assessment, troubleshooting, audit).

Job Requirements

• Preferably graduates from computer science, computer engineering or related fields.
• At least 1 year of experience in system administration, IT technical and/or support role. 
• Familiar with Microsoft 365 and Windows OS configuration, maintenance, monitoring.  
• Familiar with network protocols, mail server, DNS setting, file sharing, firewall, router and printers.
• Knowledge in business software (e.g: accounting, HR, CRM, ecommerce), digital and social platforms is an added advantage.
• Experience in Google Cloud, AWS and/or any cloud infra & services is an added advantage.
• Experience in Crowdstrike and/or any EDR endpoint protection solution is an added advantage.
• Must love to work in a high growth startup environment.
• Must have good communication, analytical and problem solving skills.
• Passionate & take pride in module ownership; and always look to continuous improvement.
• Demonstrate passion in latest technology and keeping up with industry trends.

Skills