Job Description

The Floor Supervisor is responsible for overseeing the daily front-of-house operations of the restaurant, ensuring exceptional guest service and smooth service flow. The role involves supervising service staff, maintaining fine dining standards, and creating a memorable dining experience for guests in a fine dining Indian restaurant environment.

Key Responsibilities

Floor Operations

• Supervise and coordinate daily front-of-house operations to ensure efficient and seamless service.
• Monitor dining room activities and maintain high standards of service, cleanliness, and presentation.
• Ensure all opening, service, and closing procedures are completed according to company standards.
• Coordinate with the kitchen team to ensure timely and accurate delivery of food and beverages.

Team Leadership

• Assist in training, coaching, and supervising service staff to maintain exceptional service standards.
• Conduct pre-service briefings and communicate daily specials, promotions, and operational updates.
• Monitor staff performance and provide constructive feedback to improve productivity and service quality.
• Support scheduling and manpower planning to ensure adequate staffing levels.

Guest Experience

• Welcome and engage with guests, ensuring a warm and professional dining experience.
• Handle guest inquiries, feedback, and complaints promptly and professionally.
• Anticipate guest needs and ensure customer satisfaction throughout the dining experience.
• Build positive guest relationships to encourage repeat business and loyalty.

Service Excellence

• Ensure compliance with fine dining service standards and restaurant policies.
• Monitor food and beverage presentation to ensure consistency and quality.
• Assist service staff during peak periods to maintain efficient operations.
• Uphold the restaurant's image, ambiance, and hospitality standards.

Health, Safety & Compliance

• Ensure compliance with hygiene, sanitation, and food safety regulations.
• Maintain a clean, organized, and safe dining environment for guests and staff.
• Ensure all staff adhere to workplace safety procedures and company policies.

Job Requirements

• Minimum 2–5 years of experience in a supervisory role within a fine dining restaurant.
• Experience in Indian fine dining restaurants is an advantage.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong problem-solving and conflict-resolution skills.
• Ability to work efficiently in a fast-paced environment.
• Customer-focused mindset with a passion for hospitality.
• Good organizational and time-management skills.
• Flexibility to work evenings, weekends, and public holidays.

Skills