Job Description

Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality. 

• Minimum 3 - 5 years’ experience in a similar capacity, preferably in a travel industry General working knowledge of Travel Industry and related technologies  
• Excellent knowledge of reservations systems (GDS), IATA rules and faring Experience with project management  
• Ground tour arrangement knowledge
• Good command of MS Office and Excel 

Job Requirements

• Handle and track all telephone, email & walk-in enquiries and plan itineraries, make reservations, issue tickets/documents for client.
• Handle, answer and respond promptly to colleagues requests via telephone, e-mail & walk-in enquiries on time. 
• Calculate the rates and issue tickets or E-ticket for clients. 
• Provide professional & up to date information on air fares & travel related matters to clients and colleagues. 
• Follow-up on colleagues enquiries, ensure deadlines are met. 
• Handle and resolve customer complaints. 
• Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and on ticketing matters. 
• Liaise and build rapport with airlines personnel, hoteliers and suppliers. 
• Recommend process improvements, attend training. 
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information. 
• Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc. 
• Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department. 
• Ensure that all Standard Operating Procedures are adhered to. 
• Any other duties at the discretion of the company. 

Skills