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This job is for a Senior Engineer who oversees customer support and ensures smooth operations. You might like this job because you'll lead a team, solve tech issues, and need to stay updated with the latest technology while maintaining high customer satisfaction!
RM 10K - RM 13K
Damansara, Kuala Lumpur
Full-Time
Job Description
- In charge of Support Operations and maintaining good rapport with the customers.
- Ensure all SLA are met effectively giving good customer experience.
- Ensure Preventive Maintenance are carried out according to schedule for all customers.
- Monitor and resolve issues with customer systems
- Maintain a 90% customer satisfaction rating
- Guide and coach technical team members to achieve objectives
- Participate in internal projects for next generation solutions
- Undergo constant learning and certifications to ensure that you are updated with latest knowledge in technology and well-equipped to carry out tasks and projects assigned
- Assist delivery team when needed
Job Requirements
- Bachelor's degree in computer science, Information Technology, Engineering, or related field
- Minimum 5 years of experience in cloud or technical engineering roles
- Strong experience in delivering cloud-based solutions and technical support
- Proficiency in cloud platforms (Sangfor, Azure Local, S2D or VMWare is preferred)
- Experience in Veeam Backup and Replicatio or Sangfor Backup, ADR
- Strong analytical, troubleshooting, and problem-solving skills.
- Good understanding of system operations and service reliability
- Strong communication and teamwork abilities
- Experience in mentoring or guiding junior engineers is an advantage
- Continuous learning mindset with focus on certifications and emerging technologies.
Skills
Company Benefits
Learn from The Best in Industry
Our background ranges from large MNC, large IT distributor to leading service providers. We are the talk of the town and will continue to innovate.
Innovative Environment
Time and space is given to team members to innovate and upskill as we believe in constant improvements and infinite possibilities.
No More Slow and Bulky Devices!
Team members are provided with entreprise class laptops that do not cause high blood pressure when using them.
Learning & Upskilling
We encourage constant learning, thus team members are given opportunities to attend courses and obtain certifications to upskill themselves.
Flexible Working Hours
Flexible working hours is implemented so that our team can continue to be active for their family & health benefits.
Unlimited Nespresso Coffee
Kickstart your day with a cup (or 5 cups) of freshly brewed coffee. Not a fan of coffee? We have tea and non-caffeinated drinks too, so don't worry!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
4 - 7 Years of Experience
Career Level
Senior Executive
Job Specialisation
Company Profile
