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Customer Service Administrator Malaysia

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This job is for a Customer Service Administrator in Penang, Malaysia, focusing on customs and trade compliance. You might like this job because you'll help streamline global logistics while working in a diverse, innovative team at CEVA Logistics.

Undisclosed

Penang, MY, Kuala Lumpur

Job Description

581292

Penang, MY

Customer Service Administrator Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.


We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.


DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1) Customs Brokerage Management: Develop broker directives (rules of engagement) and scorecard brokers on import/export declaration compliance.
2) Operational Compliance: Review import and export documentation (commercial invoices, packing lists) for accuracy, ensuring compliance with Malaysian Customs, MITI, and other government agency regulations.
3) Classification and Valuation: Support product classification (HS Codes) and validate technical descriptions to ensure correct duty payments.
4) Trade Management Systems: Utilize Trade Management Systems to maintain complete audit trails, records of export licenses, and compliance documentation.
5) Free Trade Agreements (FTA): Support the application of preferential tariff rates under relevant FTAs and ensure LMW (Licensed Manufacturing Warehouse) compliance.
6) Auditing and Reporting: Prepare for routine audits of compliance procedures, identify risks and report for trade activities.
7) MY-Export Permit application: Need to get MY-EUS from OM/Sales Channel/Customer, apply for pre-registration in e-permit, apply for manual permit to MCMC / MITI and maintain special permit (watch list countries etc).
8) Certification: Monitor Certificate of Origin from MITI and the Chamber of Commerce
9) Cost Saving Initiative-AFTA: To coordinate with the product team for new forecast demand by every 3 months, to identify a new product & apply for HS code for FTA tariff from customs classifier, to check on the shipment declaration status for AFTA benefits, to analyse & assess applicable FTA usage for import duty reduction
10) Preparation of Export Permit renewal: To apply for the STA permit in e-permit and submit ICP & EUS details to the Secretariat STA

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.


Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili


Job Requirements


Company Benefits

Medical and Dental Benefits

Access to medical and dental coverage ensures you and your family stay healthy and protected

Career Growth

We provide opportunities for professional development, training, and career advancement to help you achieve your full potential.

Work-Life Balance

Flexible work arrangements, including work-from-home options, allow you to balance your personal and professional life effectively.

Recognition and Rewards

Annual salary increments and performance-based rewards reflect our appreciation for your hard work and dedication.

Employee Engagement

Participate in CSR events, sports tournaments, and festive celebrations to build connections and enjoy a vibrant workplace culture.


Additional Info

Company Activity

Last active - few days ago

Job Specialisation


Company Profile

CMA CGM Malaysia-logo-image

CMA CGM Malaysia

CMA CGM Malaysia Sdn. Bhd. is the Malaysian entity of CMA CGM Group headquartered in Marseille – France, has a strong presence in Malaysia with its 5 offices beside its representation in Kuantan, East Malaysia, Brunei and assisting customers with their requirements ex Southern Thailand (via Penang). In addition to its maritime offer including dangerous, regulated (reefer) and oversized goods, CMA CGM Malaysia...