CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Purpose:
The primary purpose of the Customer Business Solutions roles is to act as a strategic partner to clients, understanding their unique business needs and delivering standard/tailored business solutions that optimize their supply chain performance.  The roles achieve this by leading the business design, IT requirements, testing, training, deployment and support of 4PL Business Solutions.  This Senior Supervisor role leads a team of CBS Professionals.

Key Accountability:

1. Pre-Sales:
   •    Educate Sales/BD/SD about Business Solutions and the IT landscape
   •    Promote standard solutions, our interfacing capabilities, and 4PL platform benefits
   •    Support Business Development (BD) and Solution Design (SD) teams to build tender responses with appropriate Business Solutions and deliver demonstrations to customers
2.   Solution Implementation:
   •    Write the detailed Business Solution Requirements (BSR) document and validate it with stakeholders
   •    Lead business-owned configuration, access management, master data management and automation
   •    Coordinate IT-owned development (including customer EDI and internal IT developments)
   •    Configure standard reports/dashboards and create customer reports/dashboards (when required)
   •    Ensure 4PL Operations have standard tools for them to monitor/manage their Data Quality (DQ)
   •    Support BPE’s ownership of the SOP/WI
3. Roll-Out:
   •    Co-ordinate User Acceptance Testing (UAT) with IT and 4PL Operations
   •    Deliver technical training to 4PL Operations to use Business Solutions
   •    Deliver technical training to 4PL Clients and other external users to use Business Solutions
4. Run:
   •    Provide support Business Solutions and escalate IT-owned issues to IT Support
   •    Participate in Client QBRs, own the CBS Client Roadmap jointly with the Contract Manager
5. Continuous Improvement:
   •    Support BPE’s ownership of the Contract Change Control process
   •    Own IT Change Requests and User Stories
   •    Ensure that changes to the CBS Client Roadmap are only made by a structured process
   •    Capture cross-client challenges and participate in Innovation/Transformation projects

Knowledge, Experience & Skills

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.