Job Description

• Manage hotel reservations through the property management system (PMS), ensuring accuracy and efficiency in booking processes.
• Monitor and update room availability and rates across multiple distribution channels, including OTAs, GDS, and the hotel website.
• Create, update, and maintain OTA listings to ensure accurate property information, room details, pricing, availability, and promotional content across all platforms.
• Support to the operation of front desk / customer service team during high-volume periods, including handling guest inquiries and resolving booking discrepancies.
• Perform administrative tasks, including updating customer profile, processing reservations, and maintaining accurate databases.
• Support revenue/sales team on day to day operations
• Tenant/guest management, ensuring clear communications and practise of clear follow up schedule
• Work closely with other departments to ensure efficient operations.
• Document recurring issues and suggest improvements to processes.
• Perform any ad-hoc responsibilities assigned by superiors.

Job Requirements

• Diploma or Degree in Hospitality Management, Business Administration, Tourism, or a related field.
• At least 1–2 years of experience in hotel reservations, front office, or property management operations (fresh graduates with strong interest may be considered).
• Familiarity with Property Management Systems (PMS), OTA platforms, or hotel distribution channels is an added advantage.
• Good understanding of online travel platforms and booking management processes.
• Strong organizational skills with attention to detail and accuracy in handling reservations and data.
• Good communication and interpersonal skills to liaise with guests, tenants, and internal teams.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving mindset with the ability to handle booking discrepancies or guest inquiries professionally.
• Proficient in Microsoft Office (Excel, Word) and basic administrative tasks.
• Responsible, proactive, and able to work independently as well as in a team.

Skills