Job Description

Title: Advisor – Individual Policy AdministrationLocation: Kuala Lumpur, MalaysiaExperience: 0-5 YearsSummary of the Role:The Advisor is responsible for maintaining accurate and up-to-date individual customer records and processing policy administration tasks efficiently and in compliance with internal standards. The role involves reviewing documentation, updating logs, inputting data and communicating with their senior to facilitate smooth processing.List of Duties:Processing and evaluating movement files and policy transactions for new, renewal, and termination cases, ensuring accuracy and compliance with service standards and turnaround time standardCoordinate with senior staff to clarify details and resolve discrepanciesEscalating complex or exceptional cases to senior advisors or supervisors as neededFollow up with the HK Sales Team regarding the insufficient information and incomplete formDesired Professional Experience:0-5 years of experience in insurance processing, policy administration or equivalent healthcare background is preferrableAbility to multi-tasking and work in a fast-paced environment and manage multiple prioritiesGood service attitude, positive and ‘can do’ attitudeProficient in Cantonese (Speaking), Mandarin and English (speak, read, and write).About Cognizant:Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.#LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Requirements