AI-generated summary
- Monitor alerts, triage incidents, run runbooks, review logs and apply basic automation to keep environments healthy.
- Support RBC communication surveillance and upstream/downstream applications through triage and root-cause work.
- Make real impact!
Undisclosed
Kuala Lumpur, Wilayah Persekutuan, Malaysia, Kuala Lumpur
Job Description
Perform day-to-day alert monitoring, incident triage, log review, basic query execution and first-line automation support.
Execute approved runbooks and standard operating procedures for application restarts, log collection, batch checks, access checks and environment health validation.
Escalate complex issues to senior engineers, managers, CTB teams or vendors with complete diagnostic evidence.
Support RBC communication surveillance and related upstream / downstream applications through incident triage, root-cause analysis and service restoration.
Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.
Work with CTB, RTB, vendor and cross-functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.
Use Jira and Confluence to maintain traceability of incidents, problems, changes, risks, user stories, knowledge articles and operational procedures.
Job Requirements
Company Benefits
Supporting diverse talent
Explore programs and initiatives designed to foster an inclusive future for all.
Career development
We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.
Cognizant Propel Program
This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
