Job Description

Job Title: Processor (Claims Operations) Location: Malaysia Job Responsibilities and Expectations Process health insurance claims in accordance with Hong Kong’s Insurance Authority (IA) regulations. Verify policyholder eligibility and coverage details before claim adjudication. Service and resolve inquiries from customers, members, beneficiaries, and others regarding Health Care products and benefits across multiple product lines Ability to communicate effectively across multiple channels, including phone, e-mail, chat, and text Ability to succinctly collect information from a customer to set up a new claim Ability to gather information from multiple source systems to understand and articulate the status of a claim – and what information may be needed, next steps in processing, etc. Ensure accurate data entry and documentation of claim details in the system. Coordinate with healthcare providers to validate treatment and billing information. Identify and escalate potential fraud or abuse cases to the compliance team. Maintain turnaround time (TAT) and service level agreements (SLAs) for claims processing. Respond to internal queries related to claim status and documentation. Ensure compliance with internal SOPs and regulatory standards. Support audits by providing required documentation and clarifications. Participate in training sessions on regulatory updates and system enhancements. Maintain confidentiality and data privacy in handling sensitive health information. Collaborate with customer service teams to resolve member inquiries. Academic and Additional Qualifications Needed Bachelor’s degree in Insurance, Healthcare Administration, or related field. 1–5 years of experience in health insurance claims processing. Basic understanding of Hong Kong’s health insurance regulatory framework. Proficiency in claims processing systems and MS Office tools. Fluency in Mandarin, Cantonese, and English (speak, read, and write). About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. #LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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