Job Description

Content Moderators play an important role in ensuring the safety of online communities against harmful user generated content. Safeguarding the online communication space can lead to meaningful and rewarding work for a content moderator as the mission of moderation aims to create positive, safe and inclusive environments for everyone.

Rewarding outcomes are not often without challenges. As a part of the job requirement, you will be required to review and analyze explicit and extremely sensitive content sometimes involving graphic or otherwise disturbing text, videos, and images which may be disturbing due to their egregious nature. The content under review is likely to expose the reviewer to crime scenes, dangerous or derogatory content, abuse, harassment and sexually explicit content.

At Cognizant, we are committed to the safety and well-being of our employees. As part of our benefits, we proactively provide evidence-based wellbeing solutions for employees working within the critical role of content moderation. Our wellness practices are holistic and aimed at risk mitigation across areas of training, monitoring and support. We understand the cost of caring and the importance of creating a resilient workforce in which employees thrive while being able to make a difference in the world around them.

We can't wait for you to join our team!

Job Description

Process Executive

Designation: Process Executive – Operations

Business Vertical: BPO – Technology

Location: Kuala Lumpur, Malaysia

Reporting Manager: Team Leader – Operations

About the Role

Job Description

· Understand and remain up to date with client’s policies and guidelines

· Review user reports regarding website content

· Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner

· Make well-balanced decisions and help resolve inquiries according to defined policies and procedures

· Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content

· Review the reported content within agreed turnaround times and standards of quality

· Recognize trends and patterns, and escalate issues outside policy

· Fulfill base productivity and quality requirements of the client

· Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community

· Identify inefficiencies in workflows and suggest solutions

· Review of sensitive content sometimes involving graphic or disturbing subject matter.

Qualification & Experience:

· Fresh graduate - 6 months or 1 year of professional work experience (preferable from BPO industry)

· Diploma and above

· Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.

· Knowledgeable with channels that provide on demand Video

· Experience with confidential information collection and management (preferable)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Requirements