Job Description

Key Responsibilities:

• Provide excellent customer service through email and other non-voice communication channels.
• Handle customer inquiries and resolve issues with empathy and a customer-centric approach.
• Utilize basic Excel skills to manage and analyze data related to customer accounts.
• Assist with accounts payable processes, ensuring accuracy and timeliness.
• Maintain detailed and organized records of customer interactions and transactions.
• Proactively communicate with customers and internal teams to ensure smooth operations.
• Identify and escalate complex issues to the appropriate departments for resolution.
• Continuously seek opportunities to improve processes and enhance customer satisfaction.

Qualifications:

• Proven experience in a customer service role, preferably in a non-voice process.
• Basic proficiency in Microsoft Excel.
• Strong problem-solving skills and the ability to think critically.
• Excellent written communication skills and attention to detail.
• Background in accounts payable processes is highly desirable.
• Ability to work independently and as part of a team.
• Proactive and detail-oriented with a strong sense of responsibility.
• Empathy and a customer-centric mindset.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Requirements