Job Description

Job Summary

We are seeking a Process Executive-Operations with 0 to 2 years of experience to join our team. The ideal candidate will have strong English speaking skills and be a native Vietnamese speaker. This role involves providing exceptional customer support in a Hi-Tech and Services environment. The position is based in our office and operates during day shifts.

Responsibilities

• Provide exceptional customer support by addressing inquiries and resolving issues in a timely manner.
• Communicate effectively in both English and Vietnamese to assist customers with their needs.
• Utilize technical skills to navigate and troubleshoot customer issues within the Hi-Tech and Services domains.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Follow established protocols and procedures to ensure compliance with company policies.
• Participate in training sessions to stay updated on product knowledge and customer service techniques.
• Identify opportunities for process improvements and contribute to their implementation.
• Assist in the development of customer support materials and documentation.
• Monitor and report on customer feedback to help improve service quality.
• Provide support for special projects and initiatives as needed.
• Ensure a positive customer experience by demonstrating empathy and professionalism.
• Meet or exceed performance targets and service level agreements.

Qualifications

• Must have strong English speaking skills.
• Must be a native Vietnamese speaker with the ability to read write and speak the language fluently.
• Experience in customer support within the Hi-Tech and Services domains is a plus.
• Excellent communication and interpersonal skills are required.
• Ability to work effectively in a team-oriented environment.
• Strong problem-solving skills and attention to detail are essential.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Requirements