Job Description

Job SummaryWe are seeking a motivated individual for the PE-Maps role requiring 0 to 2 years of experience. The ideal candidate will possess strong Korean language skills and a passion for customer support. This role involves working from our office during day shifts with no travel required. The candidate will contribute to enhancing customer satisfaction and operational efficiency.ResponsibilitiesCommunicate effectively with Korean-speaking clients to address their inquiries and concerns.Provide exceptional customer support by understanding and resolving issues promptly.Collaborate with team members to ensure a seamless customer experience.Utilize Korean language skills to translate and interpret customer needs accurately.Maintain accurate records of customer interactions and transactions.Assist in developing strategies to improve customer satisfaction and retention.Analyze customer feedback to identify areas for improvement in service delivery.Support the team in achieving performance targets and objectives.Participate in training sessions to enhance product knowledge and service skills.Contribute to the development of customer support materials and resources.Ensure compliance with company policies and procedures in all customer interactions.Engage in continuous learning to stay updated with industry trends and best practices.Foster a positive and collaborative work environment to achieve team goals.Qualifications Demonstrate proficiency in Korean language both written and spoken at a novice level.Possess excellent communication and interpersonal skills.Exhibit strong problem-solving abilities and attention to detail.Show a willingness to learn and adapt to new challenges.Have a basic understanding of customer support principles and practices.Display a customer-centric mindset with a focus on delivering quality service.Experience in customer support is a plus but not mandatory.Certifications RequiredKorean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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