Job Description

Role: Delivery Lead – Business Operations (Health Insurance) Location: KL, Malaysia Summary: A Healthcare Insurance Delivery Lead is responsible for overseeing the successful delivery of projects and services within the healthcare insurance domain, ensuring client satisfaction and operational efficiency. This role involves managing teams, coordinating with various stakeholders, and implementing strategies to optimize delivery processes. The Delivery Lead also focuses on maintaining strong client relationships and driving continuous improvement initiatives. Required skills: Deep understanding of the healthcare insurance industry, including relevant regulations, compliance requirements, and market trends. (APAC market is preferred) Language Proficiency in English and Cantonese. End to end understanding of health insurance claims process, benefits/policy servicing, provider relationship and customer contact center Roles & Responsibilities: Oversee the planning, execution, and delivery of multiple projects simultaneously, managing scope, timelines, budgets, and quality parameters Lead and manage project teams, fostering collaboration, communication, and professional development. Act as a primary point of contact for clients, building and maintaining strong relationships, understanding their needs, and ensuring their satisfaction. Implement and enforce quality assurance measures to ensure high-quality deliverables and adherence to service level agreements (SLAs). Drive continuous improvement initiatives and process optimization to enhance efficiency and effectiveness. Develop and implement strategies to optimize delivery processes, improve efficiency, and drive business growth within the insurance vertical. Ensure projects are delivered within budget and maximize revenue and margins. About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. #LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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