Job Description

Responsibilities

• Incident Management: Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.
• Troubleshooting: The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.
• Networking Knowledge: A solid grasp of networking concepts helps in diagnosing issues and understanding how systems communicate.
• Programming Skills: Proficiency in programming languages (such as .NET or Java) is important for review ideas / solution - automation and developing tools.
• Monitoring and Observability: Skills in using monitoring tools (like App D, Azure App insights, EAGLE, Grafana,) to track system performance and detect anomalies are essential.
• Security Awareness: Understanding security best practices helps ensure that reliability solutions do not compromise system security.
• Collaboration and Communication: Strong interpersonal skills are necessary for working effectively with development, Network, Firewall and Release operations teams.
• Windows / Linux/Unix Proficiency: Understanding on Windows, Linux or Unix systems is fundamental, as many applications run on these platforms.
• Cloud Computing: Familiarity with cloud services (like AWS, Azure, or Google Cloud) is crucial, given the prevalence of cloud-based architectures.
• CI/CD Practices: Understanding Continuous Integration and Continuous Deployment (CI/CD) pipelines is vital for managing software releases and ensuring reliability.
• Capacity Planning: Skills in forecasting system needs and scaling resources accordingly are important for maintaining performance.
• Must have : Incident Manager having experience in handing Production Major Incident calls, RCA problem management.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Requirements