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Infra Manager

Cognizant Malaysia
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AI-generated summary

  • Lead production support for communication surveillance: incident response, monitoring, DR and ITIL.
  • Work with RBC, RTB/CTB, vendors and Cognizant delivery leads.
  • Own production stability, drive backlog priorities and improvements!

Undisclosed

Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

Job Description

  • Manage a production support team covering communication surveillance platforms and related upstream/downstream dependencies.

  • Drive ITIL governance across incident, problem, change, service transition, production readiness, license-to-operate and risk management activities.

  • Own operational reporting, service reviews, backlog prioritization, improvement plans and benefits realization.

  • Coordinate disaster recovery planning, resilience activities, configuration management hygiene and production risk controls.

  • Manage stakeholder communication across RBC business, RTB, CTB, vendors and Cognizant delivery leadership.

  • Support RBC communication surveillance and related upstream / downstream applications through incident triage, root-cause analysis and service restoration.

  • Maintain production stability through monitoring, alert analysis, capacity awareness, runbook execution and risk escalation.

  • Work with CTB, RTB, vendor and cross-functional technology teams to support production fixes, enhancements, transition readiness and release/change activities.

  • Use Jira and Confluence to maintain traceability of incidents, problems, changes, risks, user stories, knowledge articles and operational procedures.

    • Job Requirements

    Company Benefits

    Supporting diverse talent

    Explore programs and initiatives designed to foster an inclusive future for all.

    Career development

    We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

    Cognizant Propel Program

    This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

    Additional Info

    Company Activity

    Last active - few days ago

    Experience Level

    0 - 10 Years of Experience

    Job Specialisation

    General IT

    IT Product Management

    IT Project Management

    Company Profile

    Cognizant Malaysia-logo-image

    Cognizant Malaysia

    Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...