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IT Service Desk Technician-Korean Proficiency

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This job is for a Korean-speaking IT Service Desk Technician. You might like this job because it involves using Avaya CMS and Customer Experience Offerings to provide top-notch service across different touchpoints.

Undisclosed

Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur

Job Description

Job Summary

We are seeking a Senior Process Executive - CHD with 0 to 2 years of experience to join our team. The ideal candidate will have expertise in Avaya CMS and a strong background in Customer Experience Offerings Customer Experience and Store Operations. This hybrid role requires rotational shifts and proficiency in Korean as a native speaker.

Responsibilities

  • Provide exceptional customer service by leveraging expertise in Avaya CMS to resolve customer issues efficiently.
  • Oversee customer interactions to ensure a seamless experience across various touchpoints.
  • Utilize knowledge in Customer Experience Offerings to enhance customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement in store operations.
  • Collaborate with cross-functional teams to implement customer-centric strategies.
  • Maintain accurate records of customer interactions and transactions using Avaya CMS.
  • Assist in the development and implementation of customer service policies and procedures.
  • Ensure compliance with company standards and regulatory requirements in all customer interactions.
  • Conduct regular training sessions for team members to improve customer service skills.
  • Provide timely and effective solutions to customer inquiries and complaints.
  • Support the continuous improvement of customer service processes and systems.
  • Participate in rotational shifts to provide 24/7 support to customers.
  • Utilize language skills in Korean to communicate effectively with native speakers.

Qualifications

  • Possess a strong understanding of Avaya CMS and its applications in customer service.
  • Demonstrate expertise in Customer Experience Offerings and Customer Experience.
  • Have experience in Store Operations and the ability to identify operational improvements.
  • Exhibit excellent communication skills in Korean as a native speaker.
  • Show proficiency in handling customer interactions and resolving issues promptly.
  • Display the ability to work effectively in a hybrid work model with rotational shifts.
  • Have a customer-centric mindset and a commitment to delivering high-quality service.

Certifications Required

Avaya Certified Specialist Customer Experience Management Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.


Job Requirements


Company Benefits

Supporting diverse talent

Explore programs and initiatives designed to foster an inclusive future for all.

Career development

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Cognizant Propel Program

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.


Additional Info

Company Activity

Last active - few days ago


Company Profile

Cognizant Malaysia-logo-image

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As the partner they turn to execute on their digital priorities, we focus on IoT, AI, Software Engineering and Cloud—the technologies that are changing the nature of business.

Source: cognizant.com