Job Description

Description The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement of 99%. Location KL Job Title Process Executive Immediate Reporting Relationships Team Leader Candidate Qualification Educational Requirement Graduate or Diploma (Preferably in Finance/ Commerce) Relevant Experience 0-2 Years Core Competencies Excellent written, reading & spoken communications skills in Required Language Good Cognitive, Logical & Analytical skills Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) Excellent analytical and research skills Quick learning and understanding of complex processes Experience with Payments Fraud & Risk (or similar programs) Internet Savvy Other Requirements (Certification, etc.) Willing to work in 24x7 environment Ability to manage critical situations with minimum supervision MS Office & strong keyboard skills Good interpersonal and communication skills Ability to perform in adverse situations Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable) Ensure to meet daily KPIs Accountable for the success and quality of the process Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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