PE-Digital Content Services

Cognizant Malaysia

AI-generated summary

Review digital content across channels; ensure accuracy & compliance; Excel analysis.
Hybrid team making inclusive, accessible content for diverse regions.
Design prompts, test generative AI and shape responsible AI to boost quality!

Undisclosed

Kuala Lumpur, Selangor, Malaysia, Kuala Lumpur

Full-Time

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Job Description

Perform detailed content review across multiple digital channels to ensure accuracy compliance and consistency with internal quality guidelines and client expectations

Apply advanced MS Excel skills to structure clean analyze and report content related data that supports decision making and continuous improvement for digital content operations

Use generative AI tools in a controlled and responsible manner to create refine and enhance digital content while following defined quality privacy and ethical guidelines

Design refine and document prompts that optimize generative AI outputs for clarity factual accuracy brand alignment and operational efficiency across recurring content scenarios

Conduct side by side comparisons of human created and AI assisted content to identify gaps recommend improvements and drive higher quality outcomes for end users

Collaborate with cross functional stakeholders in the hybrid work model to clarify content requirements align on standards and resolve issues impacting digital content delivery

Monitor content performance metrics prepare structured Excel based dashboards and summarize insights that highlight trends risks and opportunities for optimization

Implement standardized content review checklists to reduce errors improve turnaround time and promote consistent reviewer behavior across different projects and markets

Document review outcomes rationales and recurring issues in a clear and concise manner to support audit readiness process transparency and knowledge sharing within the team

Support the creation and maintenance of prompt libraries that capture best practices tested prompt patterns and lessons learned from previous generative AI use cases

Identify process bottlenecks in digital content workflows and propose focused improvements that enhance efficiency reduce rework and strengthen overall content quality

Assist in training and upskilling team members on practical usage of MS Excel generative AI tools and prompt engineering techniques to improve day to day productivity

Contribute to a culture of responsible AI by escalating questionable content reinforcing ethical guidelines and promoting safe usage patterns that protect users and society

Participate in internal projects that explore new generative AI capabilities evaluate pilot outcomes and recommend structured next steps for broader adoption

Align daily tasks with the company purpose by ensuring that reviewed content remains inclusive accessible and helpful for diverse audiences in different regions

Adapt to changing content policies platform guidelines and AI tool updates by quickly learning new instructions and applying them consistently across assigned tasks

Support incident resolution activities by reviewing impacted content sets identifying root causes and suggesting corrective measures that prevent future issues

Coordinate effectively in hybrid meetings using digital collaboration tools to track action items share progress and maintain transparent communication with peers and managers

Prepare concise status reports in MS Excel or equivalent tools that summarize workload quality indicators and key risks for ongoing digital content projects

Engage in continuous learning on emerging generative AI trends content safety frameworks and productivity techniques that can be applied to enhance service delivery

Job Requirements

Company Benefits

Supporting diverse talent

Explore programs and initiatives designed to foster an inclusive future for all.

Career development

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Cognizant Propel Program

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Copywriting & Content Creation

Digital Marketing

General Project Management

Company Profile

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...