Job Description

Role: Process Executive - Chinese SpeakerLocation: KL, Malaysia (Onsite)Project Process Description:The project involves reviewing content (videos/images/text) for one of the Largest Technology giants. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity, and a minimum monthly average quality as per the targetDetailed Role & Responsibilities:· Ensure on meeting daily KPIs· Accountable for the success and quality of the process· Ensures that the process is followed correctly in Service Operations· Help improve the defined processes as we create more automation and gather information· Ability to learn to work with customer internal tools· Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines· Flexible to work in assigned shift timings as per process requirementsRequirements:· Excellent written, reading & spoken communications skills in required language and understanding of local culture· Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)· Good communications skills (English) (Traditional Chinese)· Excellent analytical and research skills· Quick learning and understanding of complex processes· Experience with social networking (or similar programs) Internet Savvy· Willing to work in 24x7 environment· Ability to manage critical situations with minimum supervision· MS Office & strong key board skills· Good interpersonal and communication skills· Ability to perform in adverse situations· Should be comfortable working with explicit & extremely sensitive contentAbout Cognizant:Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.#LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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