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- Handle member enquiries by phone and live chat; resolve, recommend and escalate.
- Join Cognizant Malaysia's member-focused team.
- Drive impact on member satisfaction and sharpen frontline customer-service skills!
Undisclosed
Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
Job Description
Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members’ enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers’ expectation
Escalate enquiries when necessary in line with internal guidelines
Job Requirements
Company Benefits
Supporting diverse talent
Explore programs and initiatives designed to foster an inclusive future for all.
Career development
We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.
Cognizant Propel Program
This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
