Job Description

Role: Process Executive - Japanese/ Mandarin SpeakerLocation: KL, Malaysia (Remote)Job Summary:Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.Key Responsibilities:Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:Quality: Ensuring quality outputs and meeting required AHT / KPI / SLAKnowledge: Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.Proactiveness: Proactively raise any discrepancies, issues or bugs.Efficiency: Meeting datelines for any given project or taskEssential Skills:[Japanese and Mandarin] proficiency: Advance level in speaking, reading and writing.High English language fluency is a requirement as all tools, communications, documentations and training are all in English.Have a good understanding of all forms of public transport.Skilled researcher and comfortable using a variety of online sources in various languages.Good communication skills.Keen attention to detail and very meticulous.Self-motivated and responsible.Able to maintain positive attitude and attention to detail when performing repetitive tasksAdaptable and able to learn new projects and processes.Nice to Have Skills.Customer service background (Communications team) preferred, but not necessary.QGIS skills preferable.Second language (if required as per Project Scope above).MAC OS X experience preferredIncident management experience is a big plus1-year technical support or other problem-solving experience preferred, not necessaryQualifications:Graduation / 13 years of education is the minimum qualification requirementTravel required:Travel MAY BE required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.About Cognizant:Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.#LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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