Job Description

Job SummaryJoin our dynamic team as a PE-Maps specialist where you will utilize your language skills in Cantonese and Mandarin to enhance customer support experiences. With a focus on effective communication you will play a crucial role in bridging language barriers and ensuring customer satisfaction. This office-based role offers an opportunity to develop your skills in a supportive environment. ResponsibilitiesProvide exceptional customer support by effectively communicating with clients in Cantonese and Mandarin.Assist in resolving customer inquiries and issues promptly and accurately.Collaborate with team members to ensure seamless service delivery.Utilize language skills to translate and interpret customer needs and feedback.Maintain accurate records of customer interactions and transactions.Contribute to the development of customer support strategies and processes.Engage with customers to understand their needs and provide tailored solutions.Ensure customer satisfaction by delivering high-quality service.Participate in training sessions to enhance language proficiency and customer service skills.Support the team in achieving customer service targets and objectives.Adapt to changing customer needs and provide flexible solutions.Monitor customer feedback and suggest improvements to enhance service delivery.Work closely with other departments to ensure a cohesive customer experience. Qualifications Demonstrate proficiency in speaking and writing Cantonese and Mandarin.Exhibit strong communication skills and the ability to engage with diverse customers.Show a keen interest in customer support and service excellence.Possess basic knowledge of customer support processes and tools.Display a willingness to learn and adapt to new challenges.Have a novice level of proficiency in reading and writing Chinese (Mandarin and Cantonese).Experience in customer support is a plus but not mandatory. Certifications RequiredCertification in Mandarin or Cantonese language proficiency is preferred. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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