Job Description

Role: Process Executive (Voice Support – Korean language) Location: KL, Malaysia Overview: Associate is responsible for working as Operator for Basic Review. Associates will make an outbound call and review all the attributes provided following the GDO Policy accordingly. Associates expected to ensure 100% compliance like have quality below 2%, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics. Summary: The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation. Core Competencies: ● Excellent written, reading & spoken communications skills in English &/ Required Language (Korean is a must) and additional Cantonese will be preferable and understanding of local culture. ● The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines. ● Great interpersonal. ● Excellent attendance record. ● Excellent timekeeping. ● Possess the ability to work in a team environment as well as independently. ● Sense of ownership and pride in your performance and its impact on the team. ● Experience in data analysis and reports (not mandatory). ● Have extensive exposure to customer service (not mandatory). ● Set a healthy environment in the team and positive mind frame in the individual. ● Ability to work in a fast-paced, constantly evolving environment. ● Proven track record of exceptional performance and high productivity. ● Quick learning and understanding complex processes. Roles & Responsibilities: ● Listing Review (Verify and review information as per policy and guidelines). ● Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries. ● Basic Listing Review. ● Listing verification. Identify spam trends and escalate to relevant teams. ● Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. ● Gather information via outbound calls to businesses. ● Work collaboratively with the Team Leads Other requirements: ● Candidate should be comfortable to work in normal working hours and work overtime. ● Ability to work with a high degree of accuracy (great attention to detail / content review). ● Ability to work in a fast-paced environment with minimal supervision. ● Customer service orientation and ability to work in a team. ● Strong keyboard and analytical skills. ● Ability to perform in adverse situations. About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant. #LI-CTSAPAC The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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