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This job is all about leading a team that makes sure claims are handled smoothly and accurately. You might like this job because you’ll provide training, boost team skills, and work to improve service quality while communicating in Cantonese.
Undisclosed
Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Manage the offshore team to ensure operational efficiencies and effectiveness
Provide ongoing training to Offshore Claims Team and ensure that claim guidelines (as set by client) are followed and executed efficiently
Conduct ongoing review of offshore team's quality assurance checking to ensure that claim guidelines and practices provide by client are delivered effectively and upgrading the service quality of the offshore Claims Team (including technical knowledge and servicing skills)
Working collaboratively with Claims Excellence team to ensure that KPI on TAT and error rates are within the benchmark as set by client and report any breaches immediately to Claim Excellence team for handling
Organizing various kinds of core training events and team / culture building activities
Job Requirements
Company Benefits
Supporting diverse talent
Explore programs and initiatives designed to foster an inclusive future for all.
Career development
We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.
Cognizant Propel Program
This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
