Job Description

The Role:Cognizant is seeking a motivated and innovative Amazon contact center Product Owner to join our team as a Senior Associate. This role will focus on building intelligent, scalable contact center solutions using Amazon Connect, Python, Lex bot, LangGraph, LLMs, Agentic AI and other Amazon services. The ideal candidate is a collaborative engineer with a passion for cloud-native development, AI integration, and customer experience transformation.Responsibilities:Design and implement contact center solutions using Amazon Connect, Lex Bot, LLMs, GenAI, Agentic AI and Amazon Bedrock APIs or other services.Develop and integrate Amazon contact center solutions & services such as Dyanmo DB, AWS Cloud, AWS Bedrock, Lambda, RAG architecture, Gen AI & Agentic AI solutions.Build intelligent workflows leveraging Agentic AI, Generative AI, and LLMs.Collaborate with stakeholders to gather requirements, write them and deliver high-quality solutions.Write clean, efficient, and testable code using Python.Ensure solutions meet performance, scalability, and security standards.Participate in Agile ceremonies, code reviews, and mentoring activities.Contribute to continuous improvement and innovation within the team.Qualifications:About 5-8 years of software development experience, including hands-on work with Agentic AI, Gen AI, LLMs, Amazon AWS cloud services, Amazon Connect or Lex Bot.Strong proficiency in Python programming. Collaborate with Customers cross functional teams.Experience with:Amazon Connect, Conversational AI, QLangGraph, LangChain, and LLMs (Large Language Models)Agentic AI and Generative AIModel Context Protocol (MCP)Amazon Bedrock AgentCoreExperience with custom integrations with CRM systems such as Salesforce, ServiceNow, etc.Ability to quickly learn and adopt new GCP services.Solid understanding of Amazon AWS architecture and best practices.Exposure to contact center development and integration.Familiarity with Agile development and DevOps practices.Strong communication and problem-solving skills.Preferred Qualifications:Amazon AWS certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).Experience with CI/CD tools and automation.Knowledge of voice/chat bot development and conversational AI.Understanding of data privacy and compliance in contact center environments.Work Authorization:Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)Location:We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in Plano, TX or Bridgewater, NJ. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.Benefits:Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer:The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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