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Cognizant Malaysia
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This job is all about ensuring smooth connections between servers and users. You might like this job because you’ll be the go-to person for solving tech problems and keeping clients informed about progress! Great for problem solvers!

Undisclosed

Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

Job Description

  • Responsibility:Test connections between servers and end points Act as a first line escalation with automated monitoring services used by the client platform Escalate any technical issues Provide proactive daily service checks utilizing tools in place Interact with Application Support to ensure service health Monitor ticket progress and escalate to Management as needed Communicate the progress to the customer as needed Act as primary triage for any high priority ticket Business/Customer Schedul

    • Job Requirements

    Company Benefits

    Supporting diverse talent

    Explore programs and initiatives designed to foster an inclusive future for all.

    Career development

    We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

    Cognizant Propel Program

    This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

    Additional Info

    Company Activity

    Last active - few hours ago

    Experience Level

    0 - 10 Years of Experience

    Job Specialisation

    Customer Service

    IT Project Management

    System & IT Helpdesk / Database Administrator

    Company Profile

    Cognizant Malaysia-logo-image

    Cognizant Malaysia

    Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...