Voice Support-Indonesian speaker

Cognizant Malaysia

AI-generated summary

Validate maps and imagery; fix roads, POIs and routing; log corrections.
Help keep Indonesian location services accurate, local and trusted.
Use Bahasa to localize maps, solve tricky geodata issues and boost mobility!

Undisclosed

Kuala Lumpur, KL-Level 30, Kuala Lumpur, Malaysia, Kuala Lumpur

Full-Time

Job Description

Review map data for assigned regions to ensure accurate representation of roads landmarks and points of interest consistently applying internal mapping guidelines to maintain high data quality across the platform.

Analyze user feedback and internal quality reports to identify mapping issues such as incorrect locations missing entities and outdated information and update records to enhance navigation reliability and user trust.

Validate geospatial information using internal tools satellite imagery and reference materials focusing on precise alignment of map features to support routing search and proximity based services.

Document findings corrections and status updates in mapping systems with clear and concise notes enabling transparent audit trails collaboration with cross functional teams and efficient issue resolution.

Collaborate with customer support teams by explaining map related resolutions in simple and clear English helping them respond to end users with accurate information and realistic expectations.

Utilize Bahasa proficiency to interpret local naming conventions address formats and cultural nuances improving localization quality and ensuring that map content is relevant to native users in the Indonesian market.

Follow standardized workflows and productivity targets in a structured office environment balancing speed and accuracy to achieve consistent output that aligns with company quality benchmarks.

Apply problem solving skills to investigate complex mapping anomalies compare multiple data sources and recommend best fit solutions that improve overall data integrity and user experience.

Monitor change logs and newly ingested datasets to identify potential conflicts or duplications in map records and perform targeted clean up activities to maintain a coherent and reliable geospatial database.

Communicate clearly with peers and supervisors through written and spoken English sharing progress updates clarifying requirements and escalating blockers to ensure smooth task execution.

Adhere to data privacy security and compliance standards by handling mapping information responsibly respecting regulatory constraints and supporting ethical use of geospatial data for society.

Contribute ideas for process improvements in mapping workflows suggesting refinements to tools and guidelines that can reduce errors increase efficiency and enhance the quality of location based services.

Support internal initiatives that measure user satisfaction with maps interpreting metrics and qualitative feedback to prioritize data enhancements that directly impact community mobility and business visibility.

Job Requirements

Company Benefits

Supporting diverse talent

Explore programs and initiatives designed to foster an inclusive future for all.

Career development

We are committed to facilitating career and skill development through internal job opportunities, providing resources and tools to explore new roles.

Cognizant Propel Program

This signature program for women at mid and senior levels globally accelerates diverse leadership and empowers women to excel in the digital age.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Business Development

General Product Management

IT Product Management

Company Profile

Cognizant Malaysia

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. Cognizant engineers modern businesses. As one of the largest global professional services companies we help clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. As...