Job Description

• Ensure all information displayed on CoinGecko is up-to-date.
• Provide amazing and personalised experience to each user query.
• Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, community chat rooms etc.
• Stay up-to-date with the latest cryptocurrency trends and perform research/ due diligence on cryptocurrencies that will be listed on CoinGecko.
• Analyse user feedback and continuously look for ways to improve user experience.
• Collate user feedback and share with relevant internal teams for improvements.
• Strive to give every user a great experience we can be truly proud of.
• Work closely with team members to solve user issues.

• The salary for this L1 position is RM4,621.
• The salary for this L2 position is RM6,425.
• Learn more about our level structure at CoinGecko's Career Progression.

Job Requirements

• 1-2 years experience in an operations role, preferably customer support roles.
• Excellent command of English and great communication skills.
• Solid knowledge in using support and automation tools (e.g Groove, ZenDesk, FreshDesk & Google Forms/Sheets).
• Excellent knowledge and interest in cryptocurrencies.
• Possess strong analytical skills with a good eye for detail.
• A team player, self-motivated and able to work independently with minimal supervision.
• Proactive in coming up with ideas and solutions that will improve user experience.
• Preferably experienced in a start-up/ conglomerate environment.