Operations Associate
CoinGecko
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Undisclosed
Petaling Jaya
Full-Time
Job Description
- Ensure all information displayed on CoinGecko is up-to-date.
- Provide amazing and personalised experience to each user query.
- Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, community chat rooms etc.
- Stay up-to-date with the latest cryptocurrency trends and perform research/ due diligence on cryptocurrencies that will be listed on CoinGecko.
- Analyse user feedback and continuously look for ways to improve user experience.
- Collate user feedback and share with relevant internal teams for improvements.
- Strive to give every user a great experience we can be truly proud of.
- Work closely with team members to solve user issues.
We practice transparent salaries and a level structure at CoinGecko:
- The salary for this L1 position is RM4,621.
- The salary for this L2 position is RM6,425.
- Learn more about our level structure at CoinGecko's Career Progression.
Important for mobile phone users:
If you are applying for this position through your mobile phone application, please head to these links for the relevant positions:
• Operations Associate (L1) position.
• Mid-Level Operations Associate (L2) position.
Job Requirements
- 1-2 years experience in an operations role, preferably customer support roles.
- Excellent command of English and great communication skills.
- Solid knowledge in using support and automation tools (e.g Groove, ZenDesk, FreshDesk & Google Forms/Sheets).
- Excellent knowledge and interest in cryptocurrencies.
- Possess strong analytical skills with a good eye for detail.
- A team player, self-motivated and able to work independently with minimal supervision.
- Proactive in coming up with ideas and solutions that will improve user experience.
- Preferably experienced in a start-up/ conglomerate environment.
Company Benefits
Learning Allowance
You will be given an annual budget of USD500 to help you continuously learn in the pursuit of your professional and personal development.
Flexible Work Hours
No 9-5 structure, work your own hours.
Meal Allowance
You will be given a set amount each quarter to claim for your meals.
Transport Allowance
You will be given a monthly fixed allowance to ease the cost of travelling
WFH Setup
You will be given a set amount each quarter to claim for your wfh set-up.
Remote Work Flexibility
Work wherever you feel most productive.
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
General Work, Management Trainee, Others
Company Profile
CoinGecko
CoinGecko (www.coingecko.com) is an analytics platform for tracking cryptocurrencies and blockchain assets. CoinGecko was established in April 2014 and provides various insights into the crypto market via its website, mobile app, and quarterly reports. CoinGecko is one of the largest cryptocurrency data aggregators in the world, serving over 15 million monthly pageviews to visitors worldwide.
