Job Description

• Welcome and assist members and visitors in a friendly and professional manner. 
• Handle membership enquiries, registrations, renewals, and general customer service. 
• Manage daily front desk operations, including check-ins and bookings. 
• Handle WhatsApp, phone calls, and customer enquiries promptly. 
• Assist with administrative tasks such as data entry, filing, documentation, and record keeping. 
• Manage appointments and coordinate schedules with trainers and members. 
• Assist with membership and payment-related matters. 
• Monitor gym supplies and assist with basic inventory management. 
• Support the team with daily gym operations and promotional activities. 
• Ensure the reception and gym area are neat, organized, and presentable. 
• Perform other administrative and operational duties as assigned.

Job Requirements

• Good communication and interpersonal skills. 
• Friendly, responsible, and customer-oriented. 
• Able to multitask and work independently. 
• Basic computer skills (Microsoft Office / Google Workspace). 
• Good command of English; Mandarin is an added advantage. 
• Previous experience in customer service, administration, hospitality, or fitness industry is preferred. 
• Passion for fitness and a positive attitude are a plus.

Skills