Job Description

• Facilitating outstanding guest service. 
• Creating a warm and welcoming environment via Colony hospitality initiatives. 
• Resolve guest issues with professionalism and patience. 
• Act as a key point of contact for guests and visitors providing a professional and outstanding service as well as delivering an exceptional first impression. 
• Serve as a primary resource in assisting guests within Colony; whether showing a guest to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks. 
• Provide a great environment for our guests by taking pride in continually keeping Colony “show ready” by ensuring the lounges, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times. 
• The Community Manager becomes an extension of our guest’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs. 
• Serve as a resource for guests seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
• Demonstrate a true genuine passion for guest service by proactively seeking ways to surprise and delight our guests and guests, always going above and beyond. 
• Managing community initiatives designed to develop guest relationships 
• Cultivate strong relationships with guests and service providers that further Colony’s credibility and good name. 
• Contribute to the overall revenue of Colony by identifying opportunities and actively upselling/cross selling Colony’s products and services, and by assisting our Sales team with tours and site visits. 
• Ensures that all daily service charges are captured and entered into the billing system on a daily basis .

Job Requirements

1. Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
2. Ability to communicate effectively and professionally in both local language and English (written and oral).
3. Professional communication skills with a high success rate in building and maintaining relationships.
4. Solid organisational skills, including the ability to prioritise and multi task in a demanding environment.
5. Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook and ability to operate basic office equipment.
6. Minimum 1-2 years full-time working experience 
7. Candidates with hospitality experience and background preferred
8. Professional communication skills – fluent in English (written and spoken)
9. Commercial/ results driven
10. Customer service
    
    

Skills