Job Description

• Welcome and assist customers professionally and courteously.
• Handle customer bookings, appointments, walk-ins, and enquiries.
• Explain spa services, prices, packages, and promotions.
• Manage cashier/POS system and handle cash, card, and e-wallet payments.
• Issue receipts and maintain accurate daily sales and payment records.
• Coordinate with therapists and manage customer service schedules.
• Handle customer feedback and assist with basic customer enquiries.
• Maintain a clean and organised front desk area.
• Perform other duties assigned by the management.

Job Requirements

• Previous experience in cashier, front desk, receptionist, customer service, or spa/hospitality industry is an advantage.
• Good communication and customer service skills.
• Able to communicate in English and Mandarin; knowledge of Bahasa Malaysia is an advantage.
• Ability to use POS/cashier systems.
• Honest, responsible, punctual, and attentive to detail.
• Able to handle cash and financial transactions accurately.
• Friendly, polite, and professional when dealing with customers.
• Able to work independently and as part of a team.
• Willing to work shifts, weekends, and public holidays when required. 
• Fresh graduates are welcome to apply. 

Skills