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This job is about making sure calls and chats are top-notch. You'll listen in, coach team members, and help improve service quality. You might like this job because you enjoy helping others get better and ensuring customers have a great experience!
Undisclosed
Cyberjaya, Kuala Lumpur
Full-Time
1 week ago
Job Description
Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes. Manage CSI with low rating performance validation. Any other relevant task that is deemed required to ensure the best quality of service.
Job Requirements
Company Benefits
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Retirement Savings Plan
Secure your future with employer-matched contributions to your retirement fund.
Professional Development Opportunities
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Flexible Work Arrangements
Options for remote work, flexible hours, or compressed workweeks to support work-life balance.
Additional Info
Company Activity
Last active - 1 week ago
Experience Level
0 - 10 Years of Experience
Company Profile
