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This job is all about helping customers through live chat and managing missed calls. You might like this job because you get to solve problems, ensure great service, and work directly with people to make their experience better!
Undisclosed
Cyberjaya, Kuala Lumpur
Job Description
Manage Abandoned Calls and Voicemail Calls that are left by the consumer in the IVR. Manage Follow-up cases. Manage documents sent by the Consumer to ensure it is complete before submitting them to the respective Stakeholder. Manage the CSI with Low Rating. Any other relevant task that deemed required to ensure the best quality of service. Able to effectively manage queues to meet expectations and reply to customers in a timely manner via Live Chat The expertise of a resolution agent for live chat must be experienced to investigate the issues, “resolve” the issue or at least escalate to the First Contact Resolution (FCR) person in charge for resolution.
Job Requirements
Company Benefits
Paid Time Off
Enjoy vacation days, personal leave, and holidays to relax and recharge without losing income.
Retirement Savings Plan
Secure your future with employer-matched contributions to your retirement fund.
Professional Development Opportunities
Access to training programs, workshops, and courses to enhance your skills and advance your career.
Flexible Work Arrangements
Options for remote work, flexible hours, or compressed workweeks to support work-life balance.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
