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This job is for an Advisor in Customer Service, focusing on Urdu speakers. You might like this job because you'll help ensure appropriate content on social media, providing support and reviewing user submissions—perfect for detail-oriented individuals!
Undisclosed
Petaling Jaya, Malaysia, Kuala Lumpur
Job Description
Job Title:
Advisor I, Customer Service – UrduJob Description
Roles & Responsibilities• Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
• The work may involve repetitive exposure to content that may be described as egregious or 'sensitive' in nature.
• The content may involve images, messages and video of violence, nudity and abuse.
Generic & Behavioral Skills
- Proficiency in Native Language (Read/Speak)
- Good command over verbal & written English language
- Min Bachelor’s Degree (15 years of schooling)
- Prior work experience in a LPO/Regulatory work , Social Media platforms is a plus
- Awareness of current affairs and events in the respective markets/countries
- Mature & analytical
- High on team work and engagement
- Able to work on 24/7 rotational shifts
Location:
MYS Kuala Lumpur Nu Tower 2Language Requirements:
UrduTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
