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This job is about helping businesses find the right products through engaging conversations. You might like this job because you enjoy building relationships, solving problems, and meeting targets while working with a dynamic team.
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Summary
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.Description
- Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M).
- Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account.
- Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence.
- Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail.
- Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders.
- Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery.
- Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution.
- Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks.
- Support escalation handling, service reviews, and customer success engagements where required.
Requirements
- Minimum Diploma or above with 1–2 years of experience in B2B Inside Sales, Account Management, Tele-Sales, or Customer Success.
- Strong English comprehension, business writing ability, and confident communication skills (verbal and written).
- Excellent interpersonal skills with the ability to engage professionally with decision makers and key stakeholders.
- Strong presentation skills; able to articulate value propositions clearly and professionally.
- Detail-oriented with strong organisational skills for managing multiple accounts simultaneously.
- Comfortable working with sales processes, CRM systems, and productivity tools.
- A self-starter with strong accountability, resilience, and results-driven mindset.
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
