AI-generated summary
beta
This job is a chance to join as an Associate in Real Time Management. You might like this job because you'll work closely with teams to enhance efficiency and solve problems while honing your skills in Excel and communication.
Undisclosed
Kuala Lumpur Sentral, Malaysia, Kuala Lumpur
Job Description
Job Title:
Associate, Real Time ManagementJob Description
Key Responsibilities:
- RTA will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend centralized and/or site management meeting, as required
- Cater to real time adhoc requests as and when required
Skills
- Required good communication skill.
- Required good knowledge of MS Excel & Power point.
- Proficiency with computers
- Willing to work 24*7
- Ability to handle pressure situations
- Drive for self-learning and knowledge enhancement
Location:
MYS Kuala Lumpur Nu Tower 2Language Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
0 - 10 Years of Experience
Company Profile
