Job Description

Job Title:

Job Description

Client Management:

• Answer product inquiries via phone, chat and email following the policies and procedure.
• Generate quality leads following the company sales qualification process.
• Gather client’s feedback and business pains to provide the appropriate solution.
• Provide full support to clients following the protocols focusing on the set quality standards.
• Give accurate information to customers while maintaining a professional and courteous
• attitude.
• Input accurate information into customer management system to properly initiate sales
• process.
• Successful execution of permanent and segment specific telemarketing campaigns.
• Meet and exceed established sales goals.
• Refer the client to the appropriate team or escalate the concern when it is beyond the scope
• of support.
• Monitor the client’s request and update accordingly.

Knowledge Management:

• Share knowledge with colleagues through direct communication with team management or
• by updating knowledge sharing tools
• Proactively research problems and solutions and share this information with the team.
• Monitor team member’s performance daily
• Prepare performance and other reports requested by supervisors
• Perform other tasks assigned by management within the competence
• Follow up all operational issues

Training and Development:

• Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
• Coach team members

MUST have skills:

• High school degree required, College degree preferred
• Minimum 1 year in Sales/Lead generation related experience
• Minimum 1 year experience in Account Management
• Minimum 1 year working experience in IT Industry or with good IT knowledge on Server,
• Storage, Network and etc.
• Minimum 1 year experience with Customer Relationship Management (CRM) tool
• Excellent communication skills both verbal and written in local language and English
• Strong communicator, strong organizing abilities and process-oriented work
• style
• Specialist Expertise (preferred) - Interest in Technology and willing to learn more
• about assigned systems technologies
• Working with Others - Demonstrates experience of working in a team based environment
• supporting the team in achieving the highest quality standards and takes an active role in
• generating team morale
• Planning & Organizing - Ability to multitask, plan and prioritize workload
• Experience of dealing with clients and ability to deal with virtual teams
• Resilience - Demonstrates resilience and ability to work on own initiative
• Problem Solving - Demonstrates problem solving and troubleshooting skills
• Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines
• and targets language and English

Location:

Language Requirements:

Time Type:

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