AI-generated summary
beta
This job is for an Associate in Sales Development, focusing on engaging customers to promote products. You might like this job because it combines communication and sales skills, plus you’ll help teammates grow while achieving sales goals!
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
Summary
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling. This role is responsible for effectively articulating the value of products or services to customers.Description
The responsibilities of Associate, Sales Development are:
- Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
- Identify leads and conduct lead management
- Successful execution of permanent and segment specific telemarketing campaigns
- To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.
Responsibility/Activity
Client Management:
- Answer product inquiries via phone, chat and email following the policies and procedure.
- Generate quality leads following the company sales qualification process.
- Gather client’s feedback and business pains to provide the appropriate solution.
- Provide full support to clients following the protocols focusing on the set quality standards.
- Give accurate information to customers while maintaining a professional and courteous attitude.
- Input accurate information into customer management system to properly initiate sales process.
- Successful execution of permanent and segment specific telemarketing campaigns.
- Meet and exceed established sales goals.
- Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support. Monitor the client’s request and update accordingly.
Knowledge Management:
- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
- Proactively research problems and solutions and share this information with the team. Monitor team member’s performance daily
- Prepare performance and other reports requested by supervisors
- Perform other tasks assigned by management within the competence
- Follow up all operational issues
Training and Development
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
- Coach team members
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Company Profile
