Job Description

Job Title:

Job Description

Responsibility/Activity

Client Management:

• Answer product inquiries via phone, chat and email following the policies and procedure.
• Generate quality leads following the company sales qualification process.
• Gather client’s feedback and business pains to provide the appropriate solution.
• Provide full support to clients following the protocols focusing on the set quality standards.
• Give accurate information to customers while maintaining a professional and courteous attitude.
• Input accurate information into customer management system to properly initiate sales process.
• Successful execution of permanent and segment specific telemarketing campaigns.
• Meet and exceed established sales goals.
• Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.  Monitor the client’s request and update accordingly.

Knowledge Management:

• Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
• Proactively research problems and solutions and share this information with the team.  Monitor team member’s performance daily
• Prepare performance and other reports requested by supervisors
• Perform other tasks assigned by management within the competence
• Follow up all operational issues

Training and Development

• Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
• Coach team members

Location:

Language Requirements:

Time Type:

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Job Requirements