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This job is an Associate, Sales Support at Concentrix in Kuala Lumpur. You'll handle customer inquiries, escalate issues, and provide technical support for SAP products. You might like this job because it offers a supportive work environment and the opportunity to demonstrate software products to potential customers. Apply here: [Apply Now](https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1488614EXTERNALENGLOBAL&step=1&utm_source=jobs.concentrix.com).
Undisclosed
Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Job Title:
Associate, Sales SupportJob Description
This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via:•Live chat
•Incoming Tickets
In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call.
Responsibility/Activity
- Escalate clients' requests and complaints to appropriate channels.
- Update clients about their requests and complaints status accordingly
- Gather client's feedback, identify problem trend and report to supervisor for discussion or
- Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
- Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided.
- Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication.
- Engage with internal & external parties to understand requirements for execution
REQUIRED SKILL (MUST)
- Minimum 3 years’ experience in Technical support and Customer Service
- Have understanding about E-commerce
- Understand Software and Hardware
- Excellent verbal and written communication skills in English
- Education level: Diploma and above
- Minimum 2 years’ experience in IT or relevant experiences
- Be familiar with the Computer and Laptop
- Able to support APJ hour : 8am - 5pm
- Basic knowledge about Excel
- Knowledge on Javascript and/or Cloud Development
- Have sales representative experience.
- Having technical customer support is an advantage.
- Basic mathematical skills
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:
EnglishTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, General Sales, Telesales / Telemarketing
Company Profile
Concentrix Cvg Malaysia
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We design, build, and run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
Concentrix started 20+ years ago with just a handful of people and has since transformed from a scrappy startup to one of the most respected, fully integrated solutions and technology companies in the world. Today, Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.
Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success. These commitments translated to significant organic and largescale M&A activity in our early days including the IBM customer care business and Convergys which were both two of the largest acquisitions in the industry at their respective times.
Source: Concentrix Website