Customer Support: Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.

Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.

Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.

Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.

Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.

SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.

Collaboration: Work closely with colleagues and departments to share insights and provide a seamless customer experience across all communication channels.

Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required.