Job Description

Job Title:

Job Description

You Will

• Performing responsible for internal technical needs to provide system configuration

• Respond to internal customer needs and requirements as per SD process and SLA

• Provide recommendation on system sizing, under supervision of senior system engineers

• Become expert and super user of QuoteEdge Quotation Tool

• Be familiar with NetApp product structure and sizing methodology

• Work with Sales and SEs to respond to RFP's by providing configuration and quotations

• Provide technical and product EOA (End of Availability), EOS (End of Service), GA (General Availability) information to the sales team

• Provide technical support to internal customer, such as answering customer questions, preparing technical information and diagram upon user request

• Translating white boarding photo to Microsoft Visio diagram

• Responsible for internal technical needs such as demo set up, lab set up and assisting other System Engineers or Sales Rep needs

You Are/Have

• Local Malaysian

• At least 3-5 years working in IT industry

• At least 3-5 years of related experience is required

• A University Bachelor or Master of Sciences Degree in Electrical Engineering, Computer Science or equivalent is required

• Good interpersonal communication and customer service skills are needed in order to work successfully with prospects, customers, and cross functional teams to meet performance related goals

• Understanding of infrastructure components (server, network, storage)

• Understanding of basic storage concepts: (RAID, High Availability, Storage Protocols)

• Understanding of basic application concepts: Hypervisor, Operating Systems (Such as MSFT Windows/Unix/Exchange/Database)

• Knowledge and document management experience will be an added advantage

• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

• Able to work independently with minimal direct supervision

• Ability to follow standard contact center principles and practices; Creative and logical approach to problem solving

• Meticulous with creating deliverables

• Proficient with Microsoft Office, including but not limited to Word, Excel, Outlook and Visio

• Excellent communication skills both verbal and written in local language and English

Privacy and Information security

• Adhere security requirements in the process.

• Protect the privacy of personal information.

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• 5 days work week (Mon – Fri, 7am-4pm/10.30am-7.30pm).

• KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Requirements