• Customer Support: Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner. 

• Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs. 

• Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences. 

• Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth. 

• Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.

• SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails

• Collaboration: Work closely with colleagues and internal departments to share insights and provide a seamless customer experience across all communication channels

• Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required

You Are/Have

• Proficiency in English (written and spoken) is essential for this role

• Communication Skills: Strong verbal and written communication skills, with the ability to engage and build rapport with customers

• Sales Aptitude: Ability to identify sales opportunities during customer interactions and confidently close sales in line with company guidelines

• Customer-Centric Attitude: A positive, solution-oriented approach to customer service with a focus on customer satisfaction

• Problem-Solving Skills: Capable of addressing customer concerns efficiently and escalating when necessary

• Multitasking Ability: Comfortable handling multiple channels of communication at once (phone, chat, email, social media)

• Experience: Previous experience in customer service or sales is preferred but not required

• Tech-Savvy: Familiarity with customer service tools and platforms is an advantage

Privacy and Information security

• Adhere security requirements in the process

• Protect the privacy of personal information

Our Benefits and Perks

• Competitive salary with performance-based incentives

• Training and development opportunities to grow in customer service and sales

• A dynamic work environment with opportunities for career advancement

• Supportive team culture that values collaboration and initiative

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

• Working Arrangement: Fully WFH with only 2 days per month required to WFO

• Working Hours: Monday to Friday, 8:30 AM - 5:30 PM 

• Office Location: Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.