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This job is as an Executive Customer Relations specialist who speaks Japanese and English. You might like this job because you’ll solve customer problems, build strong relationships, and significantly enhance their experience with the brand.
Undisclosed
Kuala Lumpur Sentral, Malaysia, Kuala Lumpur
Job Description
Job Title:
Executive Customer Relation - JPN & EnglishJob Description
The Executive Customer Relations (ECR) role is responsible for managing and enhancing relationships with key customers, addressing escalated issues, and ensuring a high level of customer satisfaction. This position plays a crucial role in maintaining a positive brand image and fostering customer loyalty.- Minimum English fluency : B2
- Japanese + English
· Handle Escalated Issues: Address and resolve customer complaints or issues that have been escalated from lower levels of support.
· Customer Satisfaction: Ensure a high level of customer satisfaction by providing timely and effective solutions.
· Relationship Building: Develop and maintain strong relationships with key customers, acting as a primary point of contact.
· Feedback Analysis: Collect and analyse customer feedback to identify trends and areas for improvement.
· Reporting: Prepare detailed reports on customer interactions and issues to inform business strategies.
· Collaboration: Work closely with other departments, such as sales and marketing, to align customer relations strategies with overall business goals
· Uses knowledge and experience to impact improvement supportability, and the customer experience to product design and end to end process.
· Develop and implement customer service policies and procedures.
Location:
MYS Kuala Lumpur Nu Tower 2Language Requirements:
English (Required), JapaneseTime Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Requirements
Company Benefits
Financial wellness
Enjoy competitive pay, bonuses, referral rewards, relocation support, paid training, and partner discounts as we invest in our people and culture.
Flexibility and work-life balance
Empowering you with flexible work: vacation, sick leave, parental leave, hybrid and remote options, part-time contracts, and time off for training
Health and personal development
Build your career with us through development programs, wellness initiatives, ESG resources, and modern offices where growth and friendships thrive.
Extra perks
Learn and grow with us through international mobility, internal promotions, company events, networking, and team-building activities.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, General Sales, Key Account / Relationship Management
Company Profile
